Return & Exchange Policy
FINAL SALE: We DO NOT exchange nor accept returns for shipped merchandise.
Defective Merchandise or Damage in Transit
Every mannequin is inspected and professionally repacked to ensure safe transportation. If your order arrives damaged, you must follow these non-negotiable steps:
Required Steps for Damage Claims:
- 48-Hour Deadline: Notify us via phone or email within 48 hours of delivery.
- Photo Evidence: You must email digital photographs of the damaged merchandise AND the shipping box within 48 hours. Without photos of the box, we cannot process a claim.
- Save Packaging: You must retain the original boxes, shipping labels, and all packing material. If these are discarded, the courier's insurance is voided, and you will not be entitled to a replacement.
The RMA & Replacement Process
If your claim is validated, we will initiate a damage call-tag pickup and inspection with our courier.
- RMA Number: If issued an RMA, you must write it clearly on the outside of the package. Shipments without a visible RMA will be refused.
- Pickup Requirement: Replacement merchandise is shipped only after our courier successfully picks up the damaged item. If the courier cannot pick up the item (e.g., it is not ready or boxes are missing), no replacement will be sent.
- Timeline: Defective items must be received by our warehouse within 8 business days of Fedex Call Tag issued.
Note: We do not issue refunds for damaged or defective merchandise; we provide replacements only.
Canceled Orders
Orders can only be canceled if they have not yet shipped. Canceled orders incur a 4% non-refundable fee (this is a fee charged by the credit card processor that we cannot recover).
Large Volume Purchases
For store outfitting or large volume orders, we strongly suggest purchasing a single unit sample first to ensure the model meets your needs before committing to a final large-volume purchase.